Refund & Cancellation

Open the pricing page and use “Manage subscription”. That opens your billing page, where cancelling takes one click.

Cancelling stops the next renewal. You keep the plan you paid for until the end of the current period, then move back to the free plan.

Plans and credit packs are digital content that is delivered the moment the payment goes through: the plan is active and the credits are in your account straight away. We do not refund them.

This is shown to you before you pay — on the pricing page and again on the payment screen, immediately above the pay button. By completing the payment you ask us to start delivering right away and you accept that you lose the statutory right of withdrawal for that content.

Cancelling does not refund the period you are in, and credits that have been added are not bought back, whether you spend them or let them expire thirty days after purchase.

Two things are always put right: a charge taken in error, such as a double charge, and a charge for a plan you never received. Write to ltd.bilgisam@gmail.com and we will fix it.

If the consumer law of your country gives you a refund right that cannot be waived, that right applies and nothing on this page removes it. Write to ltd.bilgisam@gmail.com with the email address on your account and tell us what happened.

If we change the price of your plan, you will be told before the next renewal and can cancel before you are charged the new amount.

Billing questions: ltd.bilgisam@gmail.com